We understood that different domains needed teams and managers who came with relevant expertise. Be it production, post-production, or customer success, we wanted to have people who were familiar and knew what they were doing. Our customer success managers take good care of our clients post the wedding, keep them in the know of the process, have a dialogue with them on expectations and collaborate with them on ensuring the best output is delivered.
Being organized is our favorite way to do things. We’ve also learnt that providing best customer service only comes from consistent and organized efforts. Our clients know what we do, what goes into curetting their deliverables, and most importantly, how we do it with utmost professionalism.
Trust is the most expensive thing in this world and as we say this, it puts us in a place where we
must build trust rather than blindly gain trust. Years and years of practice and expertise in the
field of wedding photography, producing wedding videos and documentary film-making aided us
with the reputation we deserve. This is what the most significant calibre that keeps us going is.
We must also tell that our clients book us, not only for our pictures and films but for the overall
customer experience they get from us throughout the entire business life-cycle.
Trust is the most expensive thing in this world and as we say this, it puts us in a place
where we
must build trust rather than blindly gain trust.